(Qp744) | Clerk Sac

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
What you'll do:Daily supervising of consumer requests processedExtraction and preparation of documentation for support from Operations to the Legal areaResponse to claims and disputesCertificates managementSupervising of calls quality / administrative proceduresMonitoring of surveys and data exploitationCreation and analysis of scorecards, with the aim of arguing potential solutionsControl of telephony reportsWhat experience you need:Minimum of 2 years' experience working in Operation DepartmentsMinimum of 2 years' experience as team manager / preferably in quality / continuous improvement in Contact Center companiesInsurance / financial / legal support campaignsComputer skills, mainly in Office (minimum medium level of Excel) and Gsuite environmentGood management of quality templates (KPI's)Very valuable a high level of EnglishValuable knowledge of ARCOL rightsWe offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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