CUSTOMER SERVICE LUXURY (French speaker)
An excellent opportunity as Customer Service B2B for the French & Benelux market of the Distributors is available now in Barcelona within an important multinational of the luxury sector.
About the job:
In the position of Customer Service, you will be responsible for managing all the interlocution between Clients and Distributors in the Logistics process of the Order to Cash (orders, deliveries, returns, claims, and bad debt). It is mandatory to speak Italian at a native or bilingual level and be fluent in English.
Functions: Centralize the relation with the Customers in the order to cash process (review and provide information on the situation of their orders, products, deliveries, stock, invoices, collections, common incidences...)Manage the Order & Delivery management process (solve problems to create the sales order, review and unblock orders for delivery)Manage incidences or delays in the order delivery process (modify orders and deliveries, interact with the Logistics Department for delivery issues, follow-up and management regarding faults, and provide info requested by the Customers)Transport management (prepare orders to send to the Customers, follow-up of the orders to deliver, and management of the info requested by the Client)Invoice management (review and unblock orders for invoicing and generate the billing document)Manage Overdue or Bad DebtClaim management (reception, analysis, registration...)Requirements:
Desired university studies, with a minimum of 1 year experience in Back office or Customer Service with related functions, preferably in the luxury sector or similar. It is mandatory to speak French at a native or bilingual level and be fluent in English & Spanish.
To successfully fulfill your role as a Customer Service, you will demonstrate your problem-solver profile, your communication skills, and your ability to work with a high volume of work.
This important multinational in the luxury sector offers a temporary position with the possibility to extend to a permanent contract in an excellent working environment. If you are a professional with experience directly related to the position and excellent communication skills, this Customer Service Executive role is for you. Apply now to this exciting position and start a new professional challenge!
Sector: Moda
Tipo de contrato: TEMPORARY
Especialización: Secretariado y Administración
Área: Atención al cliente
Banda salarial: Negotiable
Tipo de trabajo: Híbrido
Nivel de experiencia: Associate
Idioma principal: Inglés - Trabajo profesional
Idioma secundario: Español - Trabajo profesional
Tercer idioma: Francés - Bilingüe
Ubicación: Barcelona
Referencia: 2261692/001
Fecha de publicación: 30 de agosto de 2024
Consultor/a: Clara Capellades
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