Seller Support Associate with English/Spanish Language (Virtual Position) DESCRIPTION This position is only available to candidates who hold a Certificado de Discapacidad issued by the Administration in Spain, pursuant to Royal Decree 1/2013, Nov 29, approving the Spanish PwD Act (express legal provision to reserve 2%).
Virtual Position only.
Job Summary Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors.
To expand the selection of products available to customers, Amazon engages with Sellers/Vendors who offer their catalog of products on Amazon's global eCommerce platforms.
We obsess over providing world-class support, technical assistance, and account management services to our global partners.
We strive to predict the Sellers'/Vendors' needs, create innovative self-help tools, and provide solutions to help our partners better serve their customers and grow their businesses.
The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction.
This is done by serving as the first resolution point diagnosing technical, operational, system, and process issues and proposing solutions that will remove barriers to enable resolutions for Sellers/Vendors.
As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies, and communicate effective solutions.
This role is a permanent contract position with Amazon.
Summary of Responsibilities Demonstrates effective, clear, and professional written and oral communication.
Provides prompt and efficient service to Amazon Vendors and Merchants including the appropriate escalation of Vendors' issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
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