Sales is the backbone of any insurance company. Agents and brokers do not only acquire new customers but also foster the relationship and loyalty of existing ones. Thus, agents and brokers need highly available, low-latency applications that enable them to manage and advise customers as effectively as possible.
We are seeking a highly skilled and motivated Sales Operations Tribe Lead.
As the Manager of the Operations team, you will be responsible for leading and managing a talented group of Site Reliability Engineers, Developers and Testers based in Spain, Austria, Thailand, and Germany. You will ensure the reliability, scalability, and performance of our systems and services while driving continuous improvement and operational excellence. You will collaborate closely with other engineering teams, product management, and operations to achieve our reliability goals and support our growing infrastructure.
You will work with a wide range of technological solutions ranging from cloud infrastructure (AWS), infrastructure-as-code (GitHub), deployments (Kubectl, Helm), to monitoring (Dynatrace) and incident management (ServiceNow). Your customers will be in various time zones across the globe including Asia and central Europe.
You WillTeam Leadership and DevelopmentHire, mentor, and coach Operations team members to help them grow professionally and achieve their career goals.Conduct regular performance reviews, provide constructive feedback, and create development plans.Foster a positive, inclusive, and collaborative team culture.Facilitate team ceremonies and rituals, such as tribe syncs and retrospectives.Project ManagementPlan, coordinate, and oversee infrastructure, rollout, and release related projects to ensure timely and successful delivery.Define project goals, milestones, and timelines in collaboration with stakeholders.Create epics, and prioritize user stories to meet and improve business objectives.Financial Management and BudgetingManage the budget for the Operations team and ensure financial efficiency.Develop strategies to ensure the costs of the team are covered by customers.Work closely with finance and product teams to align budget and cost recovery efforts with business objectives.Regularly report on financial performance and make adjustments to meet budgetary goals.Collaboration and CommunicationCommunicate project status, risks, and issues to stakeholders.Facilitate effective communication within the team and resolve conflicts.Operational ExcellenceImplement and refine processes to improve system reliability, performance, and efficiency.Encourage the adoption of continuous integration, continuous delivery, and automation practices.Identify and address bottlenecks and areas for improvement in the operational workflow.Capacity Planning and Performance ManagementEnsure that systems have adequate capacity to handle current and future demands.Monitor and optimize system performance to meet service level objectives (SLOs).Collaborate with engineering teams to design and implement scalable solutions.Incident Management and ResponseOversee incident response processes to minimize downtime and ensure timely resolution of issues.Conduct post-incident reviews and drive root cause analysis to prevent recurrence.Develop and maintain incident response playbooks and on-call schedules.Your SkillsBachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).Proven experience in a leadership role within an Operations, DevOps, or infrastructure engineering team.Ability to prioritize tasks and manage multiple projects simultaneously.Strong technical background with hands-on experience in reliability engineering, automation, and cloud infrastructure (AWS).Experience in incident management and resolution. Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve issues.Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams.Demonstrated ability to mentor and develop engineering talent.Familiarity with agile methodologies and DevOps practices.Your BenefitsWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.About Allianz Technology
Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I StatementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
Join us. Let´s care for tomorrow.
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