.Basic Information:Country: SpainState: MadridCity: MadridDate Published: 23-Sep-2024Job ID: 43213Travel: You may occasionally be required to travel for businessDescription and Requirements:CareerArc Code: CA-NBLI-NQ1Hybrid: #LI-Hybrid"At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!Join us as a Manager Order ServicesBMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, and gives you an environment where you would feel happy to come to work, then BMC is the place to be.Highly successful Order Services team seeks a skilled Manager Order Services to work closely with our Order Management and sales organization in validating and booking SaaS, license & support deals for the EMEA region. You'll serve as a Manager of a team of Sales Order Services Specialists based in Madrid and you will serve as point of contact for field sales, operating independently and providing support to other team members when needed. This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.As a Manager Order Services, you'll be responsible for:Ensure appropriate staffing and skill set of the SOSs reporting into him/her (regional team).Regularly assess service ratios, workload and capabilities of regional OS staff.Take corrective actions where required.Set and document half-yearly objectives and assess every six months with GICP eligible direct reports.Annual assessment of direct reports.Ensure Business Continuity and maintain respective BC Plan.Manage, motivate and regularly assess the regional team. Take appropriate corrective actions, if required.Actively communicate with regional team.Maintain an open atmosphere; listen to new ideas, provide guidance and resolve/escalate issues raised.Delegate tasks, set deadlines and track execution.Ensure that the services provided by the regional team complies with BMC Policies and Procedures