Enterprise IT Infrastructure field support which includes troubleshooting PC hardware, client software, operating system issues and problems, and fixing the issues without impacting or violating the hardware warranty or customer security compliance requirements.
Primary Skills: Desk side support and PC break/fix including basic administration of Windows O/S (Windows 7/8/10) and MS Office.Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts.Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.Ability to perform smart hand activity under instruction-based activities at sites.Ability to lift/move computer equipment weighing up to 50 lbs.Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capability supported by the company.Sense of urgency in closing tasks.Returns defective equipment/parts to maintenance inventory, documents customer repairs, and maintains and restocks assigned parts inventory to ensure proper spare parts levels.Take ownership and responsibility for queries, issues, and problems assigned to the Desktop Support Engineers.Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.Excellent written and oral communications skills with clients and management. Good people skills. Present technical content to business members in non-technical language.All onsite engineers shall speak the in-country's local language (English) as their primary language.Cultural awareness of people behaviors and needs from different geographies.Requirements: Must have: MCITP certification in Windows 10.Should be able to read and speak German Language.
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