Senior Platform Engineer - Unified Communications (UC)Purpose: Nowadays, in companies like adidas, providing the employees with the capability to communicate and collaborate in real-time wherever they are (office, home, meeting room, airport) is a must. This is precisely the mission of Unified Communications (UC) product, as part of Digital Workplace, where this job position belongs to. The primary objective of this role is to take ownership of the tools and associated platforms that enable employees to connect, meet, and collaborate in real-time using their personal devices (computer, mobile), along with other cross-functional ones for the whole UC. The role entails ensuring the seamless deployment, effective management, and smooth operation of these tools and platforms to ensure they effectively meet the organization's business needs and deliver tangible value.Key Responsibilities:Full ownership (end-to-end) of:Microsoft Teams Client and related part of Teams platform (TAC)Microsoft Teams Live Events (broadcast in general), Webinars, and related technologies (e.g., eCDN, encoders)Zoom (tool and platform)Microsoft WhiteboardMiroOwnership of Azure UC Subscription, ensuring it's properly set up and managed, and supporting other UC areas on their needs.Design, develop, and maintain PowerShell scripts for UC area.Design, develop, and maintain the Power BI Dashboards of UC area.Contract's ownership for tools & services not in the scope of larger enterprise ones (e.g., Zoom, Miro).Gather and drive implementation of business demands.Oversee the end-to-end deployment process, ensuring a smooth and efficient implementation that minimizes disruptions and maximizes user adoption.Supervise and control operations excellence, stability, compliance, and day-to-day service delivery from external suppliers.Support service managers and ops team in escalations (issues with high priority/impact).Escalate or drive escalation of issues to service/tool providers.Managing licenses for tools in scope.Communicate and/or collaborate with the communication and adoption initiatives carried out by the adoption team.What we are looking for:Four-year college or university degree with a focus on Business Administration or IT or related areas, or equivalent combination of education and experience.Proficient spoken and written command of English.At least 7 years of experience in IT.5 years of experience in the relevant area.2 years of experience in team management.Excellent organizational, analytical, and documentation skills.Proactive, self-dependent, problem-solving skills, and hands-on attitude.Ability to work in a physical and virtual team in a highly multicultural environment.Ability to cope with change, make decisions and act comfortably when confronted with risk, uncertainty, and problems.
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