QG080 - Global Head Of Operations Location: Barcelona, Catalonia Job Type: Permanent Salary: Competitive Reference: 33364 A world-leading company within the travel technology industry is seeking an insightful and experienced Global Head of Operations to work within their Barcelona office.
The ideal candidate will have extensive prior experience in operations along with an independent and knowledgeable approach towards structuring operations.
What you will do: Evolve and structure operations Lead the Client Care team with a focus on customer loyalty and customer satisfaction Define quality standards for the product and services Manage incidents, crises, and escalations Manage and control the transaction flows end-to-end Client onboarding and KYC management Risk and transactional fraud management Manage the reporting system and coordinate overall integrity and timing Coordinate with external parties as well as key internal stakeholders Define optimal integration with related internal systems, apps, and other sources used for reports generation Line manage the team Ensure high levels of engagement and motivation Drive recruitment for appropriate levels of skills, expertise, and attitude Relevant prior experience: Identifying and contacting new prospective clients Experience working within a Payments organization Managing large operations teams within large multinational organizations Experience managing and/or supporting Risk and Treasury Function (including treasury accounting, FX, liquidity, cash flow, and various financial instruments) is an additional advantage You bring to the table: Strong understanding of the payments and travel industry (preferable) Ability to foresee business opportunities in the payments industry Think globally and can anticipate future industry and organization changes Create engagement toward results, work across boundaries, align organization for strategic implementations Fluent in English and Spanish Competitive package + fantastic company culture!
Interested?
Contact Jasmin Morland #J-18808-Ljbffr