General Role Summary: The Front Desk Manager will be the face of our Vallromanes location, ensuring exceptional service and seamless operations at our reception area.
The role involves managing the front desk team, overseeing daily activities, and maintaining high customer service standards.
Key Responsibilities:
Supervise and train front desk staff to deliver impeccable service.
Manage scheduling and task assignment for the front desk team.
Ensure guest satisfaction by addressing and resolving complaints effectively.
Maintain knowledge of all services and experiences offered to assist guests.
Oversee and manage reservation systems efficiently.
Facilitate communication between departments to ensure smooth operations.
Organize and conduct regular meetings to update and inform the team.
Collaborate with management for continuous improvement in service protocols.
Who You Are:
A minimum of 2 years' experience in a customer service or hospitality management role.
Strong leadership skills with a keen focus on team development.
Excellent communication and interpersonal abilities.
Adept at multitasking and managing operations in a fast-paced environment.
Proficient in using reservation and customer management systems.
Flexible with working hours, including weekends and holidays as needed.
Multilingual capabilities are a plus, but not required.
Own vehicle required (it is not possible to access the facilities by public transport).
Why Join Us?
Competitive salary. Join a supportive team that values diversity and a collaborative atmosphere. We are looking for a committed and customer-focused individual ready to lead our front desk team and ensure each guest's experience is memorable. If you are passionate about hospitality and providing unparalleled service, we would love to hear from you!
About Us:
AIRE Ancient Baths is dedicated to creating the ultimate relaxation experience, inspired by ancient Roman, Greek, and Ottoman bath traditions. Our serene havens are in restored historical buildings in globally renowned cities worldwide, including NYC, Chicago, London, and more. We are committed to providing an inclusive and pleasant work environment for all team members.
Location:
Located in the beautiful village of Vallromanes, our venue is an oasis of tranquility away from the city's bustle. Nestled in a beautifully restored historical building from the XX era, we offer a sensory journey through baths of varying temperatures, reflecting ancient traditions.
#J-18808-Ljbffr