Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.
Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, youll get to:Monitoring & Analysis-Market research on thetravel industry-Analysis of feedback trend-Monitoring of internaland external potential risk factors on social mediaReporting-Reportregular-basis(Weekly, Monthly & Quarterly) by analyzing customers trends on social media-To maximize customersatisfaction, and enhance the brand, deriving product/service improvementsuggestions based on research and analysis results-Share improvementsuggestions with various stakeholders, seek solutions to potential risksCommunication-Respond to comments on our social channels in atimely, friendly, and professional manner, to educate and create positiveconnections with our customer communityWhat you'll Need to Succeed(insert Requirements)ExperienceUnder 2 years experience in travel industry orresearching positionQualifications- Strategic and logical thinking to provide insightson trends of travel industry - MS office tool:Essential for Excel skill, - Language: Native fluencyin Korean and full professional proficiency in English.- Communication skills- Exceptionalwritten communication skills with keen attention to detail- Communicateclearly in face-to-face and written form with internal and externalstakeholdersPreferred-Those who have aninterest and work experience in the domestic and international travel industry are preferred-Travel-related majorspreferred-Those who are familiarwith the operation and use of social media channels preferredWhy We offer a stage to unleash your full potential and drive global impact.
As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace.
Everyone is on a trip, whether it's a career trip or a life trip.
At , you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functionsInternal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impactWe provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.Clickto learn more about What makes Click to learn more about This is a Trip Where Both Your Career and Life Can Flourish!Find out more job opportunities at Have a good trip, and see you soon!
