(Qc-821) - Call Center Senior Agent

Contact Center Agent at Deutsche Bank Customer Service. You will be part of a young and dynamic team where you will develop your professional career. What We Offer You: Hours will be (40h/week):- Monday to Friday 2 p.M. to 10 p.M. Your Key Responsibilities: Private and Business Banking. Support for calls to the Branch network. Execution of Back Office tasks. Management and escalation of customer complaints and incidents. Training and continuous improvement in telephone excellence and operational efficiency. Your Skills and Experience: Experience in the Customer Service sector in any of its aspects (Commercial Service, Operations, Campaigns, etc.). Experience in the financial/banking sector will be valued. University degree will be valued, preferably Economics or Business Administration and Management. Good communication skills and high customer orientation. Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. #J-18808-Ljbffr