Description
Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers.Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely.Keep customers informed of the status of their case.Document case history and interactions with customers.Utilize SW (CRM) to ensure proper handover to field, product/case history tracking and reporting.Contribute to maintain the Knowledge Management System (KMS) by sharing knowledge with the rest of the organization.Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement.Assist Field Service Engineers during onsite troubleshooting if needed.Requirements
A native or proficient level in German and advanced level of English.Strong technical background with bachelor's degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent.Ability to work collaboratively in an ethnically, linguistically, and culturally diverse environment.Excellent organizational skills; able to prioritize work accordingly.Experience in a customer-facing role (onsite support, remote support or similar).Experience in Graphics Arts products and related technologies.Ability to follow and read electrical / electronic diagrams.Experience in Additive Manufacturing technology, 3D Modeling Software, Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflow.Offer
Full-time 39 hours/week permanent contract: Monday to Sunday, from 09.00 to 18.00.Salary: Starting from 20.000 euros gross/year up to 26.000 euros gross/year in bonus.Great location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.
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