Hi there! We're IKONO, an innovative concept that is revolutionizing the leisure industry through the creation of unique, immersive experiences shaped by people across Europe. IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. It is a place to bring up the imagination and unleash free-form creativity while remaining in the city. With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you'll find IKONO in the heart of major cities across Europe (and beyond). YOUR MISSION The mission of the Chief Operating Officer (COO) is to turn the company's vision into effective, actionable operational strategy that drives business growth and operational excellence across all areas of the organization. The COO will spearhead business origination, particularly through on-site ticket sales and B2B sales channels. Overseeing all aspects of global operations, the COO will ensure top-tier management of the venues, high employee satisfaction, and outstanding customer experience. WHAT YOU'LL DO Budget and P&L management: Own the budgets and P&L for all venues, ensuring every euro works hard to hit financial goals and keep the business thriving. B2B sales and revenue growth: Power up B2B sales by crafting winning revenue strategies, fine-tuning pricing, and leading teams to drive growth and build strong customer relationships. On-site sales: Shape on-site sales success by creating irresistible entry experiences, optimizing ticketing flow, and equipping teams with the skills to convert visitors into fans. Outstanding customer experience: Deliver unforgettable customer moments by setting top-notch standards, keeping venues fresh and inviting, and making every visit feel legendary. Employee satisfaction: Boost employee engagement by setting clear goals, fostering a high-energy culture, and uniting teams across borders to live our values daily. Cross-functional collaboration: Partner up across teams to align financial forecasts, supercharge sales and marketing efforts, and build a talent strategy that fuels IKONO's mission. WHAT MAKES YOU STAND OUT You're a people leader with heart: You inspire with the IKONO vision while staying approachable and deeply tuned into your team's needs. You own it with tenacity: Every IKONO space feels like your personal project, and you push for excellence as if it were your own home. Big thinker, detail doer: You turn big-picture strategy into concrete plans that get results, balancing both the vision and the day-to-day. Data-driven decision maker: You build KPIs that matter, keep the team focused, and make sure every metric leads to improvement. Challenge accepted! You're not afraid to question the status quo and bring fresh, innovative ideas to the table. #J-18808-Ljbffr