.To solve one of our generation's largest problems, we need the world's best talent. Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to connect the global food system is extremely ambitious and complex. A problem of this magnitude and complexity requires a massive scale and only the best people will be able to solve it. We are gathering the best people globally together in order to succeed in our mission. Are you in?For us, it is always team-first. Teams in which everyone subordinates their individual success to the team's success will win against teams that don't. Can you put your ego aside? We are looking for the hungry underdogs that will rather fail than not try. We look for humility because it makes us learn faster. And we look for people who understand that hard work is necessary and that shortcuts don't exist. We are playing the long game and want to build a truly generational company.Our mission requires us to be fast. We believe that urgency is a mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture.Fun plays an important role. We want to succeed and celebrate when we do. It is important to us that our people form real bonds in and outside of work.We have no small plans. We are assembling a championship team, with people that take real ownership of our company's long-term success. If you feel this is for you, then deep inside you, you might be already one of us.Our Customer Support team aims at delivering success for our partners i.E. the buyers and vendors. Wizards in this role will ensure seamless experience to our users throughout their journey with Choco, be part of our support team and work hand in hand with the rest of our operations teams (Sales, Account Management & Vendor Management). An important part of this job will also be to ensure that the orders go through smoothly between different stakeholders.We are looking for a passionate Customer Support Associate to be the first point of contact for our restaurants and vendors in Germany and to provide an excellent user experience. You'll work closely with other teams such as Sales, Account Management and Implementation Management on different initiatives to increase user engagement and satisfaction with Choco.What you'll do:Be the first line of support on Live Chats to our network of restaurants using Choco.Help our restaurants in understanding the Choco App and how to place orders successfully.Assist our vendors in managing incoming orders while offering a great experience to their customers.Be responsible for troubleshooting integration related issues with our premium vendors.Monitor order transmission failures and ensure they get successfully received and processed
