Your Mission Should You Choose To Accept It
At The Social Hub, we source, develop, own and operate our hotels, and have secured a portfolio of 26 locations / 11,000 rooms across Europe, with further expansion ahead of us.
We are looking for a Product & Experience Researcher to support the product and experience management functions within the group and work on ad hoc strategic projects which involve cross-departmental collaboration.
Your role is key when providing solid fundamentals for decision-making to maximize the value of the portfolio and promote long-term growth for the group.
You will be based at our office in Barcelona and potentially travel to other locations in Europe or our HQ offices in Amsterdam.
You will report to the Head of Experience Development & Innovation while working closely together with other departments, notably the Finance team and Real Estate.
In Case You Don't Know Who, We Are (ahem)
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale.
Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities, and coworking for every demographic, the company's success is unprecedented.
With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative, and inspiring environment where everyone can work, stay, learn and play.
Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
What You'll Do
Inside the COCO Team, The Digital Hub team has been created to break down silos and to bring closer digital functions to key The Social Hub Commercial business areas.
The digital strategy and projects plan will support performance objectives, best-in-class innovative experience, locally empowered operations, and an ever-growing TSH community.
Your main tasks will be:
City overview, brand trends, and business opportunities on future TSH locations.Product research and benchmarking of all our experiences.Develop business cases, that include financial and commercial analyses on potential opportunities for the group with the Commercial, Operations, and Real Estate teams.Analyze internal and external performance data that provides solid fundamentals for decision making.Assist with ad hoc market and analysis processes for new hotel openings and product management.Provide general organizational support (set up meetings with multiple parties, create tools to track ongoing processes, help project-manage ongoing projects).Who You Are
- Have a bachelor's or master's degree in economics or business administration
- Have a real passion for commercial and product management, hospitality/student housing and co-living
- Proficient with Excel (for financial modeling) and PowerPoint (for presentation)
- Strong organization skills and attention to detail
- Naturally curious, innovative, and constantly looking for ways to improve upon things
- Fluency in English is essential.
- Multi-tasker, problem-solving mindset with a can-do attitude and the ability to work under pressure and perform under tight deadlines with little supervision
- Strong verbal and written communication skills
- You thrive in a fast-paced, rapidly changing, and international environment with various learning opportunities
- Self-starter aiming for excellence and no less!
What We Offer
- A pan-European role working on some of the very large and emblematic developments in key EU cities.
- The opportunity to work at a dynamic, multi-national company based in one of Europe's most exciting cities.
- We're not just another hotel - we're a game-changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefits stuff.
Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH.
With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company.
We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin.
Your fascinating characteristics is what make us different, so come as you are.
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