Overall objective of the Role: To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required.
Main Responsibilities:Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs.Where applicable ensure Data Management is performed accurately and on time.Ensure Tickets and Calls are responded within SLA timescales and to a high standard.Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation.Working knowledge of systems and tools to perform daily tasks.Ability to recognize and deal appropriately with sensitive and confidential information.Successful completion of all learning objectives.All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate.Time Recording to be completed accurately and on time.NGA Security Standards are understood and adhered to.Contribute to team meetings and raise any issues immediately to your Service Manager.Ensure you are up to date with all NGA HR announcements.Participates in projects as needed and assigned.Key Criteria to monitor performance:Adherence to all Security and Compliance procedures.100% Attainment of customer SLA agreements.Adherence to quality standards.Demonstrate professionalism and act responsibly.NGA Core Competencies:Be Accountable: Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems: Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership: Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric: Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities.Be Effective: Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.IV. REQUIRED EXPERIENCE:Professional /Job Experience:Basic understanding of MS Office tools such as Excel, Word, and PowerPoint.Flexibility to support a global and fast-paced environment.Attention to detail.Excellent written and verbal skills.Self-motivated and a willingness to learn.Academic Degree/Education and Training:High School diploma or equivalent.Desired but not required:Experience in customer service or working with HR and payroll data.
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