.As a Customer Success Specialist at Zoho, you'll be a strategic advisor and cloud solutions expert for our mid and enterprise-level support customers.Your role will be instrumental in helping these customers unlock the full potential of Zoho's cloud products, ensuring they derive maximum value and efficiency from our solutions.You'll work closely with a diverse portfolio of organizations, from mid-sized businesses scaling up their operations to large enterprises undergoing complex digital transformations.Key Responsibilities Advisory & Technical Guidance: Serve as a trusted advisor, providing expert guidance on architecture, support strategy, and project planning, and advocating for customer needs within Zoho Apps.
Operational Health & Optimization: Proactively monitor and manage customer Zoho environments, optimizing for cost efficiency and reduced complexity.
Customer Relationship Building: Build strong, trusting relationships with customers, deeply understanding their business needs, technical challenges, and strategic goals.
Technical Leadership: Lead technical discussions related to incidents, risk management, and trade-offs, using your expertise to offer tailored solutions and advice.
Cross-functional Collaboration: Work closely with internal teams, including Zoho's Product Engineers, Solutions Consultants, Account Managers, and Customer Success teams, to provide seamless support and innovation to customers.
Proactive Opportunity Identification: Identify new opportunities for customers to gain additional value from Zoho's offerings, driving product adoption and strategic enhancements.
Incident Management & Reporting: Provide in-depth reviews of service events, quarterly metrics, and pre-launch planning for new implementations.
Customer Enablement: Enhance customer capabilities through tailored workshops, hands-on sessions, and knowledge-sharing events to foster self-sufficiency in Zoho's products.
Requirements Previous experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Systems Engineer, or Consultant.
Proficiency in cloud technologies, with a strong understanding of core areas such as Compute, Storage, Networking, Databases, and DevOps.
Demonstrated ability to communicate complex technical concepts to a variety of audiences, including developers, business stakeholders, and executives.
Strong organizational skills with the ability to manage multiple tasks and projects in a dynamic environment.
Customer-focused mindset with a passion for solving customer challenges.
Spanish and English are mandatory for this role.
Benefits Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
Supportive and inclusive work environment.
MacBook, mobile and paid SIM.
Company provided Lunch.
A vibrant international environment.
Reimbursement of approved business expense