Job Description
Job Summary: CRM Business Program Manager Years of experience needed: 5+ Years experience
Technical Skills: Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales).Understanding of Customer Journey & Processes.As-Is/ To-Be process mapping.Ability to streamline processes.Strong Documentation Management Experience.Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved.At least 3 to 5 years' experience of working with a CRM system - ideally with MS Dynamics CE.Ability to discover and implement new requirements into future design.Ability to write complete user stories to illustrate the requirements for new features so that the Dev team can understand and estimate the work to be done.Ability to support CRM IT PM to plan development and roll out of new CRM features.Ability to support Product Owner in the agile build and management of the CRM backlog.Ability to support CRM team during the testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design.Ability to capture enhancement requirements from the support cases and create user stories that can be added to the CRM backlog.About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.
Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Equal Opportunity Employer: Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to ****** and let us know your contact information and the nature of your request.
PRIMARY COMPETENCY: Business Analysis
PRIMARY SKILL: Business Analysis
PRIMARY SKILL PERCENTAGE: 100
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