Job Title: Senior Analyst - LMS Quality LeadCareer Level: DIntroduction to RoleAt AstraZeneca, we turn ideas into life-changing medicines.
Working here means being entrepreneurial, thinking big, and collaborating to make the impossible a reality.
We focus on the potential of science to address the unmet needs of patients worldwide.
The Global Commercial Operations Content Center is a showcase for exceptional content that reduces global redundancy, generates savings, and aids in developing innovative customer experiences.
Content Center drives content re-use and supports flexibility in local market production by providing customizable templates and source files for final promotional assets.
Global Learning Services (GLS) delivers significant business benefits such as improved learner experience, innovation process optimization, analytics capability, and cost-effective, sustainable, and scalable learning solutions.To deliver our Global Learning Services vision, we seek an experienced Senior Analyst (LMS Quality Lead) who will support learning initiatives by bringing key skills in learning management, content development, and experience in creating and leading multiple phases of project life cycles.AccountabilitiesQuality Assurance System Optimization: Develop and implement quality assurance standards and procedures for the LMS.
Conduct regular audits and system checks to ensure consistent functionality and performance.
Troubleshoot LMS issues and work with vendors or technical teams to resolve them promptly.Process Improvement: Continuously identify opportunities to enhance user experience, streamline workflows, and improve LMS efficiency.
Implement process improvements and system enhancements based on user feedback, analytics, and best practices.Data Management Reporting: Ensure data integrity within the LMS by overseeing regular data entry checks and validation processes.
Develop and maintain reporting standards to track key metrics such as user engagement, course completion rates, and compliance requirements.
Analyze LMS performance data to provide insights for decision-making and optimization efforts.Compliance Regulatory Standards: Ensure LMS compliance with industry regulations, corporate policies, and data privacy standards (e.g., GDPR, HIPAA).
Work with compliance teams to ensure training programs meet regulatory and certification requirements.Stakeholder Collaboration: Collaborate with HR, IT, Learning Development teams, and other stakeholders to align the LMS with organizational learning goals.
Act as a liaison between LMS users, support teams, and vendors for technical issues or system updates.
Manage relationships with LMS vendors to ensure optimal performance and service levels.Essential Skills/ExperienceTechnical Expertise: Deep understanding of LMS platforms and learning technologies (experience with platforms like CSBX, Degreed, Xyleme).
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