Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We have a fantastic opportunity for Program Manager based in Madrid, Barcelona or Paris. The Program Manager leads Adobe customer relationships and services engagements with our customers in the Western Region (France, Italy, Spain, Sweden, Denmark, Benelux). The Program Manager will work with Adobe customers to understand their business needs and lead a multi-disciplined delivery team from Adobe to design, implement and scale the solutions to drive value for the customer across the intersection of people, process and technology. This is an individual contributor level role, not a people manager level position.
What you'll Do
Drive mutual understanding of Adobe's industry leading "experience business" capabilities and evangelise how those capabilities build long-term value and growth across various customer business units & organisations.
Develop and maintain a roadmap with the customer to drive value realisation and growth in the adoption of Adobe solutions.
Utilize creative analytical skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
Build and use relationships within Adobe to solve very complex customer problems, including working with product teams to improve solutions.
Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly.
Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organisations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track (e.g., deliverables, milestones, resources, and costs).
Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping/interacting with all levels of the customer organisation and within Adobe.
Help customers understand Adobe's capabilities and the transformative power of digitisation across their own customer's lifecycle.
Partner with customers to understand their business objectives and requirements and deliver in the context of a statement of work.
Elevate and encourage your team through caring, effective leadership.
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