Ebury is a hyper-growth FinTech firm, named as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.
Application Support Analyst
Location: Ebury Malaga - 4 days in the office and 1 day from home office per week
This is a 2nd Line support role supporting market-leading cloud applications (Salesforce, FenX, Atlassian suite, Github, Pycharm, IntelliJ), with further applications being added as the team matures, giving even greater scope to learn and upskill.
There are opportunities to take part in company-wide projects with wide-reaching effects towards the company and other teams.
You will support, maintain, and improve our key business applications in CRM, CLM, and other technical applications:
Manage tickets from the user base:
Advanced user queries
Data updates
Simple configuration
User creation
Manage connected applications and plugins
Identify common problems and themes that could be resolved by development work
Work with the development teams to manage changes that require formal change control
Maintain and promote data quality
Ensure all applications are up to date and optimised
Perform regular application reviews and audits with the Internal Security and Audit Teams
Review application roadmaps, monitor new features and analyse their suitability for the business
Promote new features as they come online via blogs, pre-recorded videos, and training sessions via VC
Create and maintain a knowledge base
Promote self-service in the user base
Required experience and skills:
2+ years in a technical service environment (either Service Desk or Application Support)
Process-driven and diligent
Service-focussed and goal-oriented
Good level of understanding of cloud technologies
Experience of Google's Workspace suite of applications and products is an advantage
Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
Direct experience on Salesforce, or similar CRM, is an advantage
Salesforce ADM certification is an advantage, but not essential
English and Spanish language proficiency
Strong communication skills
Soft Skills:
A good team player who is able to work as a part of a group or independently
Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems
Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines
Someone who is able to prioritise incidents and tickets while maintaining a good level of time management
Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations
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