Help us transform the way Strategic Finance (FP&A) teams work.Abacum is a financial planning solution built specifically for today's tech finance teams. By focusing on automation, collaboration, analysis, and reporting, we transform finance teams from numbers crunchers into impactful decision makers.Founded in 2020, we are now a company of 80+ employees across the globe, including 25+ nationalities and offices in both New York and Barcelona - oh, and we're remote-friendly, too.We are trusted by finance teams of top tech companies such as Mixpanel, Tier, Lunar, Cabify, Ebury, Fintual, Factorial, and Tul among many others.So far we have raised $30M+ from some of the world's top investors (Y-Combinator, Atomico, Creandum) and amazing angels such as Justin Kan (co-founder at Twitch and Atrium, Y Combinator), Jenny Bloom (CFO at Zapier and Mailchimp), Ingo Uytdehaage (CFO at Adyen), and Max Tayenthal (co-CEO and co-founder at N26).Our mission is very ambitious, and we can't do it alone. Come join our rocket ship!We are looking for a Customer Success Manager to join our team! As CSM you will act as the go-to resource for our valued customers. You will ensure successful product adoption and retention of key customers in the business.The main priority is to drive ROI/success as quickly as possible for your customer base. You will establish their top goals, understand their problems, and create a customized success plan to help them start achieving their KPIs.You will take a consultative approach by uncovering each of your customers' use cases to better educate them on the benefits and features of the Abacum platform within the context of their specific workflow.This is a hybrid role out of Barcelona.Key Responsibilities as Customer Success Manager:Build Trusted Relationships: Develop and maintain strong, long-term relationships with key executives and finance teams, focusing on CFOs and FP&A users. Act as the primary point of contact, ensuring a deep understanding of their needs and goals.Drive Customer Success: Own and influence change for customers by maintaining an obsessive focus on their outcomes. Conduct strategic calls and customized business reviews with management and executive-level stakeholders to drive adoption and success.Be the Ultimate Storyteller: Showcase the compelling impact of Abacum on customers' businesses through engaging storytelling and data-driven insights. Use your narrative skills to highlight the benefits and successes achieved with our platform.Lead Customer Experience: Act as the quarterback of the customer experience, ensuring seamless interactions and positive outcomes. Engage with customers to retain and deepen their understanding of Abacum's product offerings.Collaborate Strategically: Work closely with CFOs, finance leaders, and FP&A users, as well as internal teams including sales, implementation, and leadership. Manage complex customer needs, lead impactful business reviews, and align strategies with various departments to maximize business impact.Identify Growth Opportunities: Partner with the sales team to identify and capitalize on customer growth opportunities based on demonstrated value. Strategize and execute plans to secure additional investment from customers.Capture and Realize Feedback: Collaborate with support and product teams to ensure customer feedback is captured and integrated into product improvements.You can easily check off:B2B SaaS Experience: Proven experience in a B2B SaaS environment.Account, Customer, and Relationship Management: Demonstrated ability to manage accounts, build strong customer relationships, and foster long-term client engagement.CS Metrics Mastery: Proficiency in managing and interpreting customer success metrics such as NPS, CSAT, CET, and health scores to drive customer satisfaction and retention.CS Tech Stack Expertise: Experience with customer success tools and technologies, including Salesforce and other CS platforms.Data Analytics & Data-Driven Decisions: Strong analytical skills with the ability to make informed decisions based on data insights.Negotiation Skills: Adept at upselling and cross-selling.Prioritization & Organization: Exceptional organizational skills with the ability to prioritize tasks effectively and manage multiple responsibilities.Bonus Points if you have: Experience working with customers in the financial planning (FP&A) or finance software space (ERPs, corporate performance software) is highly desirable.BenefitsCompetitive compensationCompetitive vacation policyCobee Card (tax-free savings on food and transport)Private health insurance and access to MeditopiaHybrid-friendly culture and flexible working hoursPersonal development including language coursesFun in-person off-sites and virtual get-togethersRelocation support if needed and desiredOur valuesCustomer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.Tough Love: We truly care for everyone in the team and embrace honest feedback and radical transparency as ways to genuinely help each other.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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