Minimum Requirements: Bachelor's degree or equivalent Fluency in Spanish 3+ years of experience in data-driven business operations processes Ability to analyze and identify patterns in large data sets Decision-making skills based on given guidelines Knowledge and experience in internet navigation and research Strong attention to detail Experience in fraud and risk investigations and/or product authentication At Amazon, we're working to be the most customer-centric company on earth, providing safe and authentic products to our customers by safeguarding Amazon's global marketplaces.
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting.
We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon.
We are looking for a Senior Investigations Specialist to join the POE program.
This individual will be required to validate, review and deep dive investigations and products, ensuring that customers receive authentic and safe products in the condition they expected, thus ensuring a trusted shopping experience on Amazon.
The right person for this role is someone with strong judgment, ownership, bias for action, and attention to detail - someone who can deliver results in a fast-paced, highly ambiguous environment and identify and drive long-term solutions.
The Senior Investigations Specialist will work in partnership with Product Management and business teams to gather requirements to implement proactive measures and work on a feedback loop to continuously improve accuracy, both through decision quality and business continuity.
This person will play a key role in identifying stakeholder concerns, identifying defects, pulling data, analyzing trends, and providing the best solution and way forward.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify, and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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