The Team: Product Operations is a team in our Product & Engineering organization reporting into our Product Chief Operating Officer. The main objective of Product Operations is to help our product management function scale well. We do so by establishing consistent cross-functional practices and frameworks (e.g. for roadmap planning, product launches, feature requests), executing programs & projects to enable product managers to manage their tasks with low friction, as well as facilitating and aggregating business, customer, and market data & insights.
The Role: You will be owning the execution of some of our most important processes in the product organization. You will be responsible for running these processes as well as for making them more efficient by implementing automations. Our most important processes include:
Feature request process: how we collect and manage requests for new product features from customers and our go-to-market (GTM) departments.
Product review meetings: how we drive alignment and make decisions regarding the product's development, features, and direction.
Early customer engagement programs: how we interact with customers early in the development lifecycle for new product features to get their feedback and iterate quickly.
Product launches: how we launch new products across 10+ departments including Technical Writing, Legal, Support, Enablement, Commercials, Marketing & Comms, and GTM Strategy.
The work you'll do: You will own the execution of our feature request (FR) process. Based on your capacity and your progress, your scope can increase over time to owning the execution of other important processes as described above. The FR process allows our customers, partners, and our go-to-market (GTM) departments to submit requests for new product features to the Product & Engineering (PnE) team. The requests get regularly assessed by the PnE team. The FR process is a very important process for the company - it's the most popular feedback channel to the PnE teams and helps the product managers in making better roadmap decisions by getting more insight into what customers need and are asking for.
Your job is twofold. On the one hand, you are responsible for the day-to-day operations and executing this process end-to-end. On the other hand, you are responsible for increasing the efficiency of executing the process, as an example by means of simplifying particular steps in the process, implementing automations, etc.
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