As a Sales Team Supervisor, you will be responsible for handling customer escalations, emergencies, and complaints.
Detailed Duties and ResponsibilitiesPrepare reports and communicate with management.Control and drive KPIs.Manage team schedules and handle holidays/sickness leaves.Drive sales process and empower team performance to meet objectives.Handle customer escalations, emergencies, and complaints.Organize meetings for performance updates and changes.Monitor calls and provide coaching.Conduct 1-2-1 sessions for individual support.Manage recruitment, turnover, and work ethics issues.Collect and analyze metrics for performance evaluation.Maintain customer contact for cases, procedures, and tools.Conduct review calls and provide feedback to Country Managers.Motivate and lead the team as a team leader.Targeted QualificationsExcellent written and verbal communication skills.Previous experience managing a team (BPO) is needed.Persuasive with the ability to handle high work volumes.Results-oriented, autonomous, and a team player.Business knowledge and commercial awareness.Attention to detail and problem-solving capabilities.Excellent organization, communication, and leadership skills.Extensive contact center experience is a plus.Sales background and IT knowledge is a plus.Interpersonal SkillsCommunicative: Speak and/or write well and get your ideas across to others easily.Interpreter: Look at things and make sense of them, figure out what is needed and how to fulfill it.Confident: Pleasant, energetic, helpful, trustworthy.Efficient: Perform tasks in the fastest and simplest ways that they can be done.Organized & Punctual: Put things in order so that they run smoothly and are always on time.Flexible: Can carry different responsibilities, sometimes with very little advanced notice.Listen: Pay attention to what others are saying, without daydreaming or judging them.Precise: Make sure that things are done accurately, correctly, and exactly.Willingness to acquire new knowledge.Service Customers: Be friendly, patient, and polite with customers and try your best to service their needs/wants.Offer & BenefitsSalary Offered: 36000 EUR Gross Annual Salary = 27000 EUR Basic Gross Annual Salary + 9000 EUR Gross Annual Bonus "Based on Performance".Private Healthcare.Office Based - Benalmádena, Spain.An interesting and dynamic work environment in a multinational company.How To ApplyIf you are interested in the job and you meet the above criteria, please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.
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