Leidos has the perfect job for you in Rota, Spain!
As part of the Leidos team as a Beneficiary Services Representative Floater,
you will provide Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency.
PRIMARY DUTIES :
Travel from 25% and up to 75%
Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
Register beneficiaries in the Composite Health Care System
Resolve enrollment discrepancies between systems, and run weekly reports
Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
Provide education on resources and benefits, enrollment / disenrollment information, and customer service to beneficiaries on the phone and in person
Collect, process, retrieve, and disseminate transfer information for active-duty portability / disenrollment processes
Conduct briefings for In Processing, Out Processing, Maternity, and others
Provide basic claims assistance such as providing information on the status of claims
Collect and record other Health Information into applicable systems
Assess the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question
Collect and report information on daily activities performed
Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
Maintain confidentiality and proper handling of Protected Health Information
Adhere to a business casual dress code
MINIMUM REQUIRED SKILLS :
High school diploma or GED
Must be SOFA / Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
Must be a US Citizen to be considered for this position
Be eligible for and maintain ADP II / IT II clearance
Will be expected to travel to multiple sites from 25%-75% of the time
Three years' cumulative experience in the following areas :
Experience in U.S. military healthcare delivery system or civilian managed care medical / administrative environment
Experience in a medical or clinical environment
Experience with the CHCS or civilian healthcare computer system and in processing medical claims
Experience in a public environment
DESIRED :
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Proficient with Microsoft Office 2010 or later applications Word, Excel, PowerPoint, and Outlook
Ability to reply tactfully with people on the phone and in person
Ability to work independently and under general supervision
Excellent organizational skills and time management skills
Detail oriented
Ability to multitask
Associate degree is preferred
Knowledge of Defense Enrollment Eligibility Reporting System and CHCS
Apply today to learn more about how you can join this worthwhile mission.
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