¿Qué es TherapyChat? At TherapyChat, we're striving to make emotional wellbeing support available to everyone in order to enable people to effectively deal with the diverse challenges that affect their day-to-day life. In TherapyChat we connect patients and therapists in over 40 European countries, helping to break the stigma of mental health and making therapy accessible anytime and anywhere. If you're looking for an opportunity to make a real-world impact on thousands of people, we'd love to hear from you.What You'll DoManage the full verification process for therapists (active search through relevant channels, data validation through phone calls and video calls, handle of the onboarding process).Provide support to users through designated channels (Portuguese and English speaking service).Analyze customer needs and optimize ticket resolution times.Ensure compliance with local laws and regulations.Translate digital documents from Spanish and/or English into Portuguese.What We SeekOur goal is to find a talented problem solver with a great attitude who is ready to become a full member of the Operations team. Your ideas, opinions and perspectives are welcome from day one. For this position, the following skills are preferred, but not essential:Degree or bachelor's degree in business, economics, finance, human resources, psychology or related fields.Fluency in both Portuguese and English. Knowledge of Spanish would be an asset.Knowledge of IT systems (Microsoft Office, CS and/or management software).Excellent written and verbal communication skills.Analytical and problem solving skills.Ability to work as part of a team and create a good working environment.Your TeamThe Operations Team plays a fundamental role in the relationship with clients and users as well as continuous communication with the other company's departments. Your role will be fundamental in leading TherapyChat to the next level, where you will be able to develop new skills and learn from each of the teams.What We OfferCompetitive salary (fixed + variable).Motivating and inclusive work environment where work-life balance is a top priority.Hybrid working model.Free and unlimited online therapy.Personal and professional high-speed development to grow within our organization.About UsFounded in 2016 and headquartered in Madrid, our startup is one of the fastest-growing behavioral health players in Europe. With mental wellbeing at the core of the business, TherapyChat is redefining the way people can access therapy and mental support. At TherapyChat, you'll have the opportunity to join an international team with successful individuals from different fields committed to our purpose. We have created a dynamic and open culture where new ideas and diverse perspectives are welcomed. Our startup spirit makes us eager to overcome challenges and enables top performing individuals to thrive.#J-18808-Ljbffr