Pwa755 - Order To Cash Operations Manager Madrid

Funciones:Lead the Customer Experience Team to deliver a seamless customer experience.Support, guide, and coach the Team Leaders in their daily operations to ensure top quality and performance at team and individual levels.Define HR development plans in order to reach the Customer Experience commitments.Propose improvements within the Customer Experience teams to remain ahead of benchmarked competitors.Define, implement, and follow up on Customer Experience KPI's in order to monitor and improve efficiency and customer satisfaction.Support Global Customer Experience VP/Director in developing Customer Experience Strategy as well as securing strategy execution.Requisitos:Fluent in English & Spanish; Portuguese or Italian are a plus.Previous experience in logistics or supply chain.Based in Madrid.Schedule: 8:00 - 17:00.Permanent contract.Hybrid (Las Tablas).Área - Puesto: Atención al cliente - Director de Atención al ClienteCategoría o nivel: DirecciónN Vacantes: 1#J-18808-Ljbffr