Minimum Qualifications: Bachelor's degree7+ years of relevant experience3+ years managing teamsExperience in delivering business results and operational mechanisms that achieve the desired strategic vision in a fast-paced, multi-layered environmentStrong attention to detail, analytical skills, and ability to use data to make decisionsExcellent written and verbal communication, interpersonal, and influencing skillsAbility to navigate and create structure around ambiguity; "can-do" attitudeBusiness Level English skillsThe Selling Partner Communities and Satisfaction (SPCS) organization builds lasting connections with, and helps drive the success of our Selling Partners. We achieve this by:
Providing effective channels for multi-directional engagement with AmazonFostering an active and helpful community and information exchange among Selling PartnersUnderstanding Selling Partners' perceptions and being internal advocates to improve their experience selling on AmazonEnsuring that public perception mirrors the reality that Amazon's stores are a great place for Selling Partners to build and maintain a thriving businessAccelerating and strengthening third-party advocacy and partnerships that benefit Selling PartnersKey Job Responsibilities: Working backwards from Selling Partner needs to develop and implement a proactive engagement model with Selling Partners and modeling high-judgement decision-makingDeveloping and demonstrating expert knowledge of Selling Partners business trends, pain points, and tools available, tailoring guidance and solutions to those needs at scaleUnderstanding the voice of the Selling Partners and collaborating with internal teams to surface issues, data, and anecdotes to drive improvements on their behalfDelivering quality results by defining, implementing, and monitoring effective mechanisms, processes, and metrics to measure successBuilding, engaging, and retaining a diverse team of Community Managers, and developing a culture of customer obsession where team members are inspired to go above and beyond to provide a better experience to Selling PartnersPromoting a sense of community and inclusion across diverse team members, stakeholders, and Selling PartnersPreferred Qualifications: MBA or equivalentProven ability to attract diverse talent and build, inspire, and motivate large teamsProven experience making high judgement decisions and complex trade-offs in a high visibility situationAdditional business level language skills beyond EnglishCommunity Management experience
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