Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world's most beautiful properties with unparalleled service.
In both iconic and unexpected destinations, we find the perfect home for each of our travelers.
We prepare, shape, and customize each stay to create a fully tailored experience.
In doing so, we set a new standard in the luxury rental market, building a lasting relationship of trust with our clients.
Our teams are the central ingredient of our success.
They design and craft each journey as a unique project.
Our local teams travel the world to select the most remarkable homes, ensuring an unmatched welcome and service at each destination.
The RolePart of the Supply, Stay & Conciergerie business unit, the Resort Manager Marbella is a critical role at Le Collectionist, acting locally as the ambassador of the brand.
As the Resort Operation Manager, your main goal will be to ensure company service and operational standards are consistently delivered, managing the villa portfolio and ensuring the highest level of guest satisfaction.
You will lead, monitor, and coordinate the Resort team composed of Onsite Concierge, Rental Managers, and Local Representatives, overseeing both the portfolio quality and activation thanks to optimized owners account management as well as delivering the highest level of service to our guests.
You will report directly to the Regional Director.
The MissionsOff season villa portfolio managementManage portfolio movements (offboards, request for supply to our Business Development team)Constant monitor of portfolio and house KPIs to optimize portfolio activation.Propose account management recommendations to make our owners our best partners (set up regular face to face touchpoints)Ensure the qualification of 100% of your portfolioEnsure all commercial information and documents are up to date at all times in relevant toolsDevelop a world-class portfolio activation (such as the pricing and availability optimizations, the quality of the content and descriptions, etc).Set up & coordinate the in resort team before the seasonRecruit and onboard onsite teams, organize in house trainings matching Le Collectionist standards.Ensure office space, cars, housing if needed matching allocated budget.Implement company tools and Gold Standards, adapt the routines to the team.Source, compile and contract with contractors and 3rd parties when applicable (cleaning & needed 3rd parties for the season).Plan and coordinate weekly staffing needs, managing staff working hours to comply with regulations.Manage resort accounts, cash floats, and operating budgetsLiaise with the Regional Director and ensure a smooth communication.Oversee in resort stock management.Organize pre-arrival team meetings to coordinate weekend arrivals.Ensure in-season smooth run and focus on optimal guest experience.
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