.Job Type: Full-timeDescription:No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.Related Fields: real estate, high-end retail, airline, hotel, restaurant, mortgage lending, hospitalityHow You Will Make an Impact:Our customer base seeks luxury, value, and world-class service. You will be on the front lines delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.You will directly impact whether we become our guest's favorite place to purchase or lease their vehicle.What Winning Looks Like:Demonstrating a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrityCommunicate effectively with customers and prospects via phone, e-mail, or in-personHandle all incoming internet sales inquiries in a timely, professional mannerBuild strong rapport with customersMaintain an ongoing customer database to capture repeat businessAssist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models, and describing all optional equipment available for customer purchaseLearn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standardsProspect daily for potential customersAttend product and sales training as requested by the Sales ManagerRealize that business is built on customer service and be devoted to guaranteeing satisfaction to our customersMaintain follow-up system that encourages repeat and referral business and contributes to customer satisfactionMaintain a high CSI scoreSkills Needed to Win:Ability to effectively manage time to meet and exceed targetsA strong desire to succeedPrevious customer service experience is required, dealership experience preferredOutgoing with a friendly personality, especially while handling objections & negotiatingPossess superior customer-focused communication skillsMust have a clean and valid driver's license, along with reliable transportationAbout Us:We were founded in 2014 by Jeff Swickard in Wilsonville, OR.Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.We have over 2,000 employees at 28 dealerships in 5 states and we are still growing!We were ranked as the 2nd fastest growing auto group in 2021 by Automotive NewsWe are a team. Everyone plays a role in our success.We are a hospitality company that happens to be in the automotive industry.Benefits of Working at Swickard:Ongoing training and supportOpportunities for continued personal and professional growthWe are an equal opportunity employer and value diversity and inclusion and belonging at our company
