.Project Product Introduction Manager (Warranty Manager)Date: 15 Jul 2024Location: Madrid, ESCompany: AlstomAt Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.Your future roleTake on a new challenge and apply your warranty expertise in a new cutting-edge field. You'll work alongside young and proactive teammates.You'll manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure. Day-to-day, you'll work closely with teams across the business (project management, quality), represent the PI function within the Project Core Team and in front of the customer and much more.You'll specifically take care of supporting the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer but also being Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).We'll look to you for:Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan.Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables.Manage the full Project Warranty Work Package.Manage Reliability Growth with customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification).Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases.Ensures that all PI related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control.Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer's infrastructure).Ensure adequacy of customer infrastructure to support PI intervention & activities.Implement a incident management process to follow-up Non Conformity Report (NCR)'s/8D with Quality.Ensure closure of Open Items, the field modification/retrofits and reporting on same.Manage project dedicated PI staff.Ensure appropriate internal and external audits and assessments
