At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.
Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Project Product Introduction Manager (Warranty) in Madrid we're looking for?
Your future role
Take on a new challenge and apply your warranty expertise in a new cutting-edge field. You'll work alongside young and proactive teammates.
You'll manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure.
Day-to-day, you'll work closely with teams across the business (project management, quality), represent the PI function within the Project Core Team and in front of the customer.
You'll specifically take care of supporting the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer.
We'll look to you for :
Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer).
Be formalized in Warranty / PI Management Plan.
Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables.
Manage the full Project Warranty Work Package.
Manage Reliability Growth with customer and internally to achieve the contractual Reliability target.
Ensures that field experience and field-data (REX) is captured & feed-back to the project / organization in accordance with the PI processes.
Ensures that all PI related deliverables are performed in a timely manner and delivered in accordance with contract & PI standards.
Establish the strategy and mobilization plan for commissioning & warranty period.
Ensure adequacy of customer infrastructure to support PI intervention & activities.
Implement an incident management process to follow-up Non Conformity Report (NCR)'s / 8D with Quality.
Ensure closure of Open Items, field modification / retrofits and reporting on same.
Manage project dedicated PI staff.
Ensure appropriate internal and external audits and assessments.
Ensure respect of Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities.
Coordinate Obsolescence management for proper evaluation of last time by end spare parts.
Ensures adequacy of supplier commitment with contractual warranty requirements.
Ensures supplier charge-back agreement and execution.
Identify potential additional Services sales opportunities arising during warranty period.
All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role :
Post) Graduate in Engineering or Industrial.
High level of English.
5 years of experience in maintenance / project management / technical assistance.
Desirable: experience in signalling projects.
Product knowledge.
EHS knowledge / exposure.
Data analytics.
In addition for Senior position:
Multi-Platform Product knowledge.
Strong self-government.
Field Experience.
Problem Solving skills.
Customer contact.
Desirable: Railway Safety / Product liability, Field Experience, RAM, Problem Solving skills, Engineering knowledge, DFQ (Quality and Audit skills), Customer contact and Contract management.
Things you'll enjoy
Enjoy stability, challenges and a long-term career free from boring daily routines.
Work with new security standards for rail signalling.
Collaborate with transverse teams and helpful colleagues.
Contribute to innovative projects.
Utilise our cooperative working environment.
Steer your career in whatever direction you choose across functions and countries.
Benefit from our investment in your development, through award-winning learning.
Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage.
You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud.
If you're up for the challenge, we'd love to hear from you!
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in.
We're committed to creating an inclusive workplace for everyone.
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