Project Product Introduction Manager (Warranty Manager)Date: 15 Jul 2024
Location: Madrid, ES
Company: Alstom
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Project Product Introduction Manager (Warranty) in Madrid we're looking for?
Your future role Take on a new challenge and apply your warranty expertise in a new cutting-edge field. You'll work alongside young and proactive teammates.
You'll manage the overall Project Product Introduction (PI) activities and, in particular, Reliability Growth to achieve Warranty closure. Day-to-day, you'll work closely with teams across the business (project management, quality), represent the PI function within the Project Core Team and in front of the customer and much more.
You'll specifically take care of supporting the Project Manager & Warranty Customer Site Manager in representing the project in all Product Introduction-related matters towards the customer but also being Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
We'll look to you for:
Ensures that PI processes & instructions are implemented, communicated, used, and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management PlanEnsures that sufficient and adequately skilled resources are available to produce the PI deliverablesManage the full Project Warranty Work PackageManage Reliability Growth with the customer and internally (Defects/issues (Kx), Field Modifications, …) to achieve the contractual Reliability target (ensure that delivered products receive agreed rectification)Ensures that field experience and field-data (REX) are captured & fed back to the project/organization following the PI processes during start-up, design, realization (manufacturing), and field support phasesEnsures that all PI-related deliverables (during project reviews / Development for Quality (DFQ)) are performed in a timely manner and delivered following the contract & PI standards, through planning, communication (report to the Project Core Team), and controlEstablish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer's infrastructure)Ensure the adequacy of customer infrastructure to support PI intervention & activitiesImplement an incident management process to follow-up Non-Conformity Report (NCR)'s/8D with QualityEnsure the closure of Open Items, the field modification/retrofits, and reporting on the sameManage project dedicated PI staffEnsure appropriate internal and external audits and assessmentsEnsure respect for Alstom Zero Deviation Plan (AZDP) and Customer EHS requirements for all Customer Site activities with the support of EHS team representativesCoordinate Obsolescence management for proper evaluation of last time by end spare parts (applicable for Digital & Information Systems)Ensures the adequacy of supplier commitment with contractual warranty requirementsEnsures supplier charge-back agreement and executionIdentify potential additional Services sales opportunities arising during the warranty periodAll about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
(Post) Graduate in Engineering or Industrial (Internal Graduation ("cadre interne" in F) is acceptableHigh level of English5 years of experience in maintenance/project management/technical assistanceDesirable: experience in signaling projectsProduct knowledgeEHS knowledge/exposureData analyticsIn addition for a Senior position:Multi-Platform Product knowledgeStrong self-governmentField ExperienceRAMCustomer contactDesirable: Railway Safety/Product liability, Field Experience, RAM, Problem-Solving skills, Engineering knowledge, DFQ (Quality and Audit skills), Customer contact, and Contract managementThings you'll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
Enjoy stability, challenges, and a long-term career free from boring daily routinesWork with new security standards for rail signalingCollaborate with transverse teams and helpful colleaguesContribute to innovative projectsUtilize our cooperative working environmentSteer your career in whatever direction you choose across functions and countriesBenefit from our investment in your development, through award-winning learningBenefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverageYou don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
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