Hello! We're Happy Scribe, a 100% bootstrapped and profitable startup based in Barcelona. We are on a mission to break language barriers globally and bring audiovisual content to all. We're building the #1 Audiovisual Platform by combining state-of-the-art AI with trusted language experts to produce high-quality transcriptions, subtitles, and closed captions at speed. We're 35 people at the moment and are building the team thoughtfully and with a lot of care. How would you like to join us on this journey?
About the role: This is a hybrid role based in Barcelona. Happy Scribe is office-first, remote-friendly — in other words, we aim to spend about 80% of our time collaborating in person. Our speech-to-text technology isn't 100% accurate (yet!). Some customers don't have the time to correct errors themselves, so they delegate the task to our linguistic team, who work on the files and bring them to 99% accuracy within 24 hours. That's where our Language team comes in: they manage this workflow and the community (over 300+ freelance transcriptionists from all over the world, dozens of localisation experts, and several partner LSPs).
Our Go-To-Market (GTM) team has been expanding our customer base and language offering, which is bringing many new projects to the operations team, particularly for translation. We are looking for a dedicated media-focused Project Manager to work in parallel with our GTM Team and take full ownership of the end-to-end delivery of bigger, new customer projects. This 360° role encompasses both managing the linguistic team and executing projects while also serving as the primary point of contact for end customers.
If you have past experience in building processes, managing linguists, clients, and third-party suppliers with a focus on customer service and quality assurance, then we encourage you to consider this role with us in the product side of the speech-to-text industry.
What you will do: Your responsibilities will cover the following main areas of Project Management, Vendor Management, and Customer Experience, reporting to Madelyn Gillam Guzman. Here's what the role involves:
Project Management involving managing costs, linguists, turnaround times, ensuring quality assurance, and overseeing projects through to successful completion.Establishing processes for customised offerings in multiple languages, aligning on style guides and other linguistic assets, onboarding linguists, testing quality, and preparing for customer trial periods and signed projects.Main point of contact for customers with ongoing projects, including regular catch-ups to align on customer expectations and updates on projects.Quality audits to closely monitor output quality provided to our customers, managing reworks when needed, and performing root cause analysis as part of quality investigations.Design, scope, and bring forward system improvements which will help handle projects.
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