Accenture, recognized as a Great Place To Work, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.
We are looking for a JR Project Manager to:
Support the client aspects of service management for one or more outsourcing contracts.Support the day-to-day management of contract operations and performance.Invest on a daily basis in overall growth of the outsourcing contract and its financial performance. Key Responsibilities Main point of contact for support services to Regional ClientTriage and assign tickets in coordination with Service delivery leadsRelease communication to ClientTrack timelines and follow-up with both Support team and SubsManage prioritization of tickets and get the tickets resolved as per the priorityManage escalation of maintenance tickets, particularly manage escalation, communication, and closure of major incidentsHandle escalations and communicate to meet client expectationsManage weekly and monthly meetings with SubsPlan and execute Service Introduction/knowledge transitionCoordinate with Subs for upcoming campaigns and align support process Job Requirements Must-have skills Agile Project Management Good-to-have skills Agile Program Management, Program and Project Management Technical Experience Great communication skills and stakeholder managementTeam engagementNice to have: Working experience in the Ecommerce domain and using tools for production support like JIRA Professional Attributes Communication skillsLeadership skillsTeam handling skillsAnalytical skillsPresentation skillsAbility to work under pressure About Accenture Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data, and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X, and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
Visit us at www.accenture.com
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