SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.
Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?
What do we have to offer?
An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package.
A dynamic environment: flexible working hours and working from home – everything is negotiable.
Learning opportunities: through an individual development plan and professional training.
Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
Your profile and added value
University degree (Master or bachelor) or equal through experience.
At least 5 years of professional experience, with relevant experience in managing large projects, preferably with exposure to ITSM implementations.
ITIL knowledge and certification is considered a plus.
Confident with a "can do" attitude.
Strong communication skills and ability to work in teams.
System-thinking and handling.
Project management certification (Prince II, PMBok, Agile PM, etc.) is considered a plus.
Agile thinking and working is a given.
Pragmatic focus on results and achieving the goals.
Ability to work in a multi-cultural and international matrix environment.
Ability to interpret multiple, possibly conflicting, requirements and prioritize these.
Fluent in English, both in speaking and writing. Any other European languages are considered an advantage.
Program Manager ITSM
Which tasks can you expect?
Are you an experienced project manager with a passion for IT service management? Do you want to join a dynamic and international company that delivers a wide range of services across Europe? If so, we have an exciting opportunity for you!
We are looking for a Program Manager ITSM to lead the implementation of our new ITSM tool, which will enable us to achieve a corporate standard for IT service management across all our European countries. You will be part of our IT Project & Program Management team, working closely with our implementation partner and internal stakeholders to ensure a smooth and successful roll-out.
As a Program Manager ITSM, you will:
Manage the program independently, ensuring that it meets the time-scope-budget objectives.
Coordinate and communicate with the implementation partner and internal stakeholders, ensuring that they are aligned and engaged throughout the program.
Monitor and report on the program progress, risks, and issues, and take appropriate actions to mitigate them.
Ensure that the program follows the best practices and standards for IT service management and project management.
Support the change management and adoption of the new ITSM tool within the organization.
Manage expectations of potential users and guide them towards the right solution (being ITSM or other corporate solutions/customer service management tool).
From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
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