Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone's really nice. That's what people say about SailPoint. We're known as the company where everyone wants to work, and we have the awards to prove it.
If you're passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.
Who You Are: You are a self-directed, highly motivated, and experienced professional who excels in customer and partner-facing roles. Your strengths lie in managing details with exceptional communication skills and organizational prowess. You are adept at working with various teams and geographies, maintaining a focus on operations while possessing project management capabilities.
What You Will Do: In this customer and partner-facing role, your responsibilities will include coordinating resources for early customer support, workshops, and rule diagnostics. You will be a key communicator, ensuring the proper setup of customers and coordinating events and webinars. Your organizational skills will be crucial as you manage and update project information ensuring the stakeholders and purchased services are being fully leveraged. Also, you will be responsible for contacting Customer Success Managers, confirming kickoff completion, and ensuring customer readiness. Your ability to discern appropriate discussions and maintain discretion in choosing whom to involve will be crucial for success.
Responsibilities: Coordinate resources for technical customer onboarding and ongoing SaaS engagement. Maintain customer engagement and act as primary resources for scheduling customer sessions, follow-up. Manage the project and customers using Smartsheet or other project management tools, updating and organizing information. Confirm kickoff dates and ensure project readiness. Initiate staffing requests, submit tickets, and coordinate additional resources as appropriate. Exercise discretion in discussions and involvement of relevant parties. Maintain consistent updates of program status and timelines across multiple internal and partner stakeholders. Work with Customer, partner, and Internal Teams to address customer concerns, including areas for escalation. Requirements: 5+ years of professional work experience, with a focus on customer or partner-facing roles. Excellent organizational and communication skills. Experience in coordinating resources - internal, partner, and customer. Strong ability to influence project/program health, and proactively identify and appropriately escalate or address issues. Ability to coordinate events, webinars, and ensure proper customer setup. Strong operational focus with project management capabilities. Experience with complex technical projects and understanding of related business objectives. Experience working with various teams, maintaining discretion and effective communication. Experience in SaaS & Information Security a plus, especially in Vendor or Partner roles. Fluency in English and French is essential. Languages such as German, Italian, or Spanish would be an additional bonus. Certifications: Project Management Professional (PMP) a plus, or Certified Associate in Project Management (CAPM). Education: Bachelor's degree or equivalent work experience. Travel: Up to 5%. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About Us SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today's cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today's most pressing threats.
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