Why SoftwareOne?SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at SoftwareOne Careers.The roleRole and function:The tasks to be performed in Service Management include:Service Management: Governance, Monitoring, Controlling, Reporting.Working closely with external technology, software and service providers.Management of services through the planning tool proposed.Establishing objectives and milestones for possible projects that may arise for the evolution or renewal of existing projects.Budget control, team management, advice and training and documentation of the evolution of the services.Drawing up periodic service reports.Preparation of usage, capacity, performance and statistical data.Proposals for changes.Monitoring and control meetings.Planning of activities.Monitoring of incidents and problems.Service improvement, Quality and Satisfaction management.Up-to-date maintenance of the Service Operation and Management documentation.Automation of tasks and processes.Core Accountabilities:The Role will:Work on different services each with priorities in each of them and must manage them at a fast pace.Liaise with management and customers to identify and define the requirements, scope and objectives of the Services and that they are aligned with the organisation's objectives.Coordinate internal and external resources, ensuring that services remain within defined scope, schedule and budgets.Analyse service progress and, where necessary, adapt scope, timelines and costs to achieve maximum benefit.Assign roles and tasks to the team members involved, based on individual strengths and capabilities.Skills Requirement:3+ years of project management experience.Experience in infrastructure projects.Hands-on experience in client management and team leadership.Proven success in a corporate environment, working with all levels of management.Good written, verbal and presentation skills.Technical background in Datacenter and Workplace technologies.What we need to see from youEnsure that you have the ability to work in an organized way in different clients with different technologies, being all of them from SoftwareOne's Portfolio.Capacity of a real risk analysis both in the client and in SoftwareOne.Ensure that all tasks and agreements of a service are performed, organized and progressed according to agreed deadlines and commitments.Assist in assigning service tasks to relevant parties and check status updates in management tools.Manage customer expectations as well as agreed upon and finding the common ground between Customer and SoftwareOne.Report service performance and/or risks to the appropriate management channels.Act as a point of communication between the company's teams and external teams.Ability in providing solutions to service managers at customers, reinforcing the value of SoftwareOne services in relation to overall business difficulties at the customer and/or strategic opportunities.Strong problem solving skills are required.Excellent verbal and written communication skills, as well as strong business acumen.Are you interested?Elisa Vallejo, our Talent Acquisition Specialist, will take you through the selection process with you every step of the way.Job FunctionSoftware & Cloud ServicesAccommodationsSoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at ****** include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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