Project Manager - Customer & User ExperienceLocations: Sant Cugat del Valles, Barcelona, SpainTime type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 3142241Description: Responsibilities: Project Management & Stakeholder Collaboration: Lead CX and UX projects from initiation to completion, ensuring alignment with strategic business objectives.
Serve as the primary point of contact for cross-functional teams, facilitating communication and collaboration.
Develop and manage project plans, timelines, and resources to ensure timely delivery of CX and UX initiatives.
Collaborate with internal teams to streamline processes and support customer-centric strategies across departments.Ensure adherence to project management best practices and methodologies, including Agile, Scrum, or Waterfall as appropriate.
Monitor project progress, identify risks, and implement mitigation strategies to ensure project success.Customer Experience (CX) & User Experience (UX) Enhancement: Drive initiatives to enhance customer satisfaction and loyalty through improved user experiences and customer interactions.
Identify and implement best practices for CX and UX management, including customer journey mapping and user research.
Work closely with design and product teams to understand user needs and develop solutions that improve the overall user experience.
Foster strong relationships with key stakeholders to ensure customer and user needs are met and exceeded.Use Case Development & Implementation: Develop and document use cases for CX and UX processes improvements, ensuring they are aligned with business goals.
Implement CX and UX solutions based on identified use cases, monitoring their effectiveness and making adjustments as needed.
Share insights and recommendations with stakeholders to drive continuous improvement in CX and UX.Reporting & Insights: Create and present reports on CX and UX metrics, such as NPS, CSAT, and user feedback.
Translate complex data into actionable insights for business stakeholders, helping them make informed decisions.
Monitor and analyze CX and UX trends to identify opportunities for improvement.Education & Experience Required: Bachelor's degree in Business Administration, Marketing, Project Management, Information Technology, or a related field.3+ years of experience in project management roles.Proven track record of managing projects that improve customer satisfaction and user experience.Strong understanding of CX and UX metrics and methodologies.Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.Professional project management certification (e.G., PMP, PRINCE2) is preferred.Preferred Qualifications & Skills: Formal project management standards and agile methods.Experience with customer experience (CX) and user experience (UX) frameworks and best practices.Familiarity with user research methods and tools.#J-18808-Ljbffr