The Project Manager's role is to plan, lead, and maintain the overall delivery of clinical research studies supported by THREAD. The Project Manager (PM) is a detail-oriented, customer-focused, and clinical research experienced THREAD team member. The PM focuses on project plans/timelines, risk mitigation, action items, conflict resolution, customer satisfaction, and ensuring projects are delivered with the highest quality on schedule and within budget.
The PM is the primary point of contact for THREAD with the organization's customers and partners.
RESPONSIBILITIESUnderstand and implement the project strategy and translate the agreed-upon approach to THREAD customers and partners.Provide Consultative Support and Guidance to THREAD Enterprise and Self-Service Customers.Lead project workshops and development of project user journeys through analysis of objectives and understanding of need. Own workshop deliverables.Accountable for project communications and documentation standards.Serve as the primary contact with THREAD customers and partners to lead communication, project milestones, and overall delivery on schedule.Review prototypes of applications developed by the Solution Design Leads to assess suitability to meet the business need.Oversee Project Specialist and cross-functional activities and mentor junior personnel, setting high standards and preparing them for advancement within the organization.Develop and manage project plans and proactively oversee cross-functional teams in executing against the project plan(s).Manage Data Transfer Agreement (DTA) assignments.Perform trainings internally and externally.Lead problem solving and resolution efforts by assisting with issue identification, resolution, documentation, and escalation.Organize and run customer meetings with rapid response to all follow-up requests and actions to enable project timelines.Manage risk and contingencies proactively with the project risk register.Lead issue investigation, problem solving, and resolution efforts pulling in THREAD SMEs from cross-functional teams as needed.Manage the scope-of-work, budget, change orders, and third-party vendors as required.Partner with other THREAD Project Managers to develop and implement business process improvement activities.Provide Tier 2 support (as needed) for sites and study teams.Other related duties as required by business need.KNOWLEDGE, SKILLS AND ABILITIESExcellent Customer Relationship SkillsHigh EQ (Emotional Quotient)Understanding of Software as a Service (SaaS) technology platformsUnderstanding of Scrum and Agile MethodologiesKnowledge of Jira, Confluence, MS Office, MS Project, User FlowsUnderstands and utilizes project management practices and terminologyExperience monitoring the use of consistent tools and methodologiesIn-depth knowledge of applicable clinical research regulatory requirements; i.e.
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