Project Director - Assisted ChannelsCountry : Spain
Are you ready to be at the forefront of digital innovation in the financial services industry?
The Retail & Commercial Division at Santander Group is seeking talented individuals to join our tech team. We're dedicated to creating an exceptional Open Digital Services platform for financial services, leveraging advanced technologies and partnerships to drive significant impact and establish ourselves as leaders in the industry.
We are driving global technology initiatives, transitioning to a platform-based model, and emphasizing software engineering to facilitate the Santander Group's digital transformation.
If you're passionate about driving change and thrive in a fast-paced environment, we want to hear from you!
Mission and responsibilities :
We are building a customer-focused and technology-driven platform for the Assisted Channels. Our mission is to develop and deploy the new Platform and an enhanced way of working in branches and contact centers, and we are on the lookout for professionals who will lead the deployment on a t phygital world!
Manage and Coordinate Projects : Lead the transformation of assisted channels, ensuring alignment with the bank's strategic goals and customer needs.
Develop, oversee, and drive initiatives that enhance branch and contact center operations.
Monitor Project Activities : Track all project activities and timelines, ensuring timely progress and identifying potential delays.
Provide regular updates and comprehensive reports to stakeholders.
Stakeholder Collaboration : Work closely with infrastructure, operations, end-user technology teams, and other bank domains to manage expectations, ensuring seamless delivery and integration of solutions.
Project Documentation : Create, maintain, and ensure accuracy of all required project documentation, supporting transparency and accountability throughout the project lifecycle.
Risk Assessment and Mitigation : Conduct continuous assessments of project risks, contribute to the development of effective mitigation strategies, and ensure the tracking and management of RAID (Risks, Assumptions, Issues, Dependencies) logs.
Quality Assurance : Ensure all project deliverables meet established quality standards by adhering to rigorous quality control processes.
Team Collaboration : Work closely with the Software Director and other key team members, fostering collaboration and ensuring the successful delivery of project outcomes.
Technological Integration : Oversee the integration of cutting-edge technologies to enhance the efficiency and effectiveness of the program.
Budget Management : Manage the project's tech budget, ensuring cost-effectiveness and optimal resource allocation, while meeting financial targets.
To be successful in the role you must have :
Bachelor's degree in Computer Science, Information Technology, or related fields (preferred).
Proven experience in program technology leadership within the banking sector, specifically related to assisted channels (call center, branch, retail, etc.).
Strong project management skills with a proven ability to meet deadlines in a fast-paced environment.
Excellent communication skills for effective interaction with both technical and non-technical stakeholders.
Strategic thinker with a proactive, solution-oriented approach.
Previous experience working under agile methodology.
Excellent knowledge of performance evaluation techniques and key metrics.
Outstanding knowledge of data analysis, reporting, and budgeting.
An analytical mindset with exceptional problem-solving abilities.
Excellent Team management skills
What do we offer?
Immediate incorporation to a dynamic and agile company with a growth and expansion project.
Working in start-up model with the support of Grupo Santander.
Competitive remuneration and attractive benefits package.
Possibility of growth within the company and the Group.
Collaboration in international projects and possibility of contact with different countries.
Excellent work environment, social clubs and frequent events (now virtual).
Join us in transforming the future of banking through innovative technology Projects for assisted channels. Apply today and be a part of our journey to lead the industry!
Open Digital Services is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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