At SD Worx Spain, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Spain for people with the right blend of skills, experience and character! Are you ready to join us?
What do we have to offer? An attractive salary based on your experience and achievement. And the freedom to compose your personal benefit package. A dynamic environment: flexible working hours and working from home – everything is negotiable Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx! JOB Description:
CUSTOMER COACH - you will have the skills and ability to demonstrate that you can:
Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions. From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels. Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style. YOUR ROLE: To support the Corporate IT and Data Solutions Team in the delivery of Digital Transformation Programmes, Operational Effectiveness, Continuous Improvement (CI) and Guaranteed Customer Experience across SD Worx.
To navigate, drive and lead business teams in the rollout of digital transformation projects, utilising Lean and Agile methodologies, working with key business teams / units and their nominated Single Points of Contact (SPOC). Responsible for supporting the business' CI initiatives throughout all areas of the business to maximise the business benefit of digital transformation and change programmes as and when identified. Taking responsibility for ensuring identified business benefits are realised and maintained.
KEY ACCOUNTABILITIES: Provide leadership in Corporate IT and Data Solutions Team programs, ensuring stakeholders are engaged throughout the project, constantly incorporating feedback to ensure effectiveness. Aggregate and share success stories Demonstrate a focus on waste reduction, process improvement and creating value for internal and external customers. Undertake statistical and data analysis when required to drive and demonstrate improvement initiatives. Express good judgment to select appropriate techniques and methods for attaining results. Support the delivery of operational and cultural improvements in business teams Act as a role model, where the teams going through change, can embrace the new ways of working and make improvements quickly Drive analysis, challenge of current state and push thinking on aspirations Participate and lead workshops and discussions Assess the capability requirements to enable change, provide training and coaching where needed Track organisational specific KPI's and provide support with any challenges in this respect. Ensure that project plans are documented, communicated, reviewed, and evaluated on a periodic basis Follow up on impact, continuous improvement and report progress or deviations Participate in change management and perform role as leader in championing lean methodology. Highlight and share cross synergies between different environment to improve process and reduce inefficiencies OUR EXPECTATIONS: Thinking and Acting Outside In Proactively identifies upcoming changes within the area of expertise and able to synthesis and develop recommendations for the business and own team Has an eye for new information and best practices and applies this information to own job and makes it available to a broader network. Open & critical minded to question and optimize the use of knowledge, systems, products, digital solutions in the expertise area. Agility Ability to develop own perspective regarding weaknesses/complaints in service delivery and influence stakeholder with proactive approach for improvements. Ability to deliver comprehensive answers to internal and external customers for current and future needs by being proactive and customer specific. Seeks to enhance customer satisfaction and delight by increasing value and decreasing cost. Shines when it goes wrong with a focus on the full customer journey. Builds expertise through continuous development and through connecting with other experts Connecting Ability to develop productive networks within the division and within the customer service/project team and be recognized as a reliable expert, be a coach for colleagues. Be recognized as a role model Ability to step forward in own network and show leadership attitude and professional and trustworthy image at customer contacts, conferences, and internal meetings. Stimulate the environment of open networks for expertise and knowledge sharing, inspiring and coaching others to become part of it and actively participate. KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE Outstanding "can do" attitude Analytical mindset, strong problem-solving skills Excellent Communications skills Ability to work across all functions, locations and remote Attention to detail Good working knowledge of Microsoft packages Digital mindset (tech savvy) or equivalent experience in digitisation/automation Project and delivery management experience Stakeholder management experience Good motivational skills in order to bring people along with change Experience of one-to-one peer level coaching / and understanding of coaching methodologies Knowledge of ROI methodologies Confidence and ability to challenge the status quo. Previous experience in project or change management, lean, continuous improvement From many places, we work as one, moving from better to best together.
SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.
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