.Leading the way with innovations, following the latest trends, and thinking along with our customers. The role of our project/channel manager is crucial in this regard. You will be responsible for delivering different projects for the Customer Service organisation and improving our channel strategy, in a working environment where you get a lot of freedom. Since this is a new role within Kramp, you will get a lot of freedom to build and shape the role with attention to the customer journey. The Customer Service team has an important role in the data-driven transformation and the ambition that we have as an organization.You become part of the global Customer Service team and report directly to the Director Customer Service (based in Germany).The roleThe main project currently is to lead the implementation of the Customer Communication Platform (CCP) in all countries. This includes management of the project plan, cost control, planning and steering the different resources, having a plan of action in place, and ensuring key goals are met. Besides this, you:Ensure that the go live of the Customer Communication Platform is on time for all countries and phases.Work closely with the MyAccount (Self-Service) team to drive synergies between MyAccount and further self-services developed in the Customer Communication Platform to improve customer experience.Analyse and share innovative ideas to improve Customer Service.Who are you?Completed bachelor's or master's degree in the direction: Business Administration, Commerce or related.You know how to motivate colleagues in an inspiring way to achieve the desired result.Experience in digitizing customer journeys.At least 5 years of experience in a similar role/Customer Service and contact center.Extensive project management experience and experience leading IT projects.Experience working with the customer communication platform (Sprinkl / Genesys).Strong analytical skills.You are based in Europe.What do we offer?You will work in the Global International Sales team with a focus on Customer Service. In your role, you will work with people with different backgrounds and expertise who all share the drive and ambition to bring Kramp's Customer Service to the next level. Our secondary benefits differ by country. As an example, we offer below benefits in the Netherlands:Competitive salaryInclusive culture with lots of opportunities for growthProfit sharing bonus37 vacation days a yearGreat budget for training and coursesFlexible working (from home, Utrecht and/or Varsseveld)Travel- and working from home allowanceLaptop and phoneWho are we?Johan Kramp started in 1951 from his garage in Varsseveld. When cycling he crossed borders to Germany: the beginning of the international millions company we are nowadays. We still follow the principles of Johan Kramp, but in time of today. Thanks to our ambitions, we are active throughout Europe: a leading position in the agricultural market for parts
