PROJECT AND GLOBAL SERVICE TRANSITION MANAGER COMBINED ROLE The Global ST & PM combined role is accountable for all aspects of the project life cycle (initiate, plan, execute, communicate, control, close). Oversees the delivery of the transition within agreed scope, quality, time, and budget, being familiar with the system and solution landscape and project goals to effectively assemble the project team, assign individual responsibilities, and deliver role deliverables to ensure timely completion of project.
The Global ST & PM combined role measures project performance using appropriate tools and techniques to monitor the progress of the project, identifying and quantifying variances (in time, cost, scope or quality), and performing required corrective actions, communicating status and risks to all project stakeholders ensuring adherence to quality standards for the project deliverables.
Main responsibilities: Manages projects from conception to production, ensuring delivery is in accordance with budget, timeline and is of the required quality standards to meet client expectations.Lead local workshops: ensure clients and Alight Ops. understand in scope of services as per global contract, service delivery model and systems landscape. Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables).Develops and manages detailed project plan and RAID log aligning stakeholders and team members on the plan and managing execution of tasks to achieve project goals.Makes project decisions and recommendations to management about schedules, prioritization, and resource allocation working closely with Resource managers and SR Team Leads to ensure adequate allocation of resources, oversee and report project financials -including estimates for the change request process, on-going allocation of financial resources and regular reporting of financials state-.Manages deliverables per implementation scope and onboards BAU operational and TPVs when applicable to the project, granting accesses to systems, coordinating activities to ensure readiness for go live.Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.Manage changes to project scope, schedule and costs and ensure project plan is reflective of authorized changes as defined in the change management plan.Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings.Prepare and support hypercare period and drives process improvement initiatives within the project management domain. Provides and captures lessons learned throughout and during the closing of the project.Support sales when needed.Ensure clients and internal operational teams understand the scope of services as per contract, service delivery model and system landscapes.Analyze and detect possible risks in the service transition workstream and act upon it accordingly.Define global processes.Define test strategy and ensure a common understanding and execution of it amongst the project stakeholders.Implement global service delivery tools.Ensure project timelines, delivery of quality.Conduct and manage client facing workshops.Help client understand the implementation methodology: what are we implementing, when and how.Onboard Local Service Transition Consultants.Coordinate and support Local Service Transition Consultants during the local implementations (country level).The role will involve local country and international travel and time away from home (Respecting the Covid restrictions).Requirements: At least 3 years experience in Service Readiness team as Service Transition or Project Manager, managing complex projects with tight timelines and multiple key business priorities to conclusion while maintaining high client satisfaction.Resourceful, confident under pressure, and proven problem-solving skills.Fluent English required.Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement.Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities.Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities.Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way.Commerciality - Be commercially aware and adhere to Alight Way.Technical - Understand the technical solutions required to deliver.Project Management - Apply effective methodology.Working experience in HR and Payroll services delivery/operations.Experience in working closely with operational teams on international level.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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