At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
The Project/Account Manager position will give you the opportunity to expand your skills and experience working on mission-critical infrastructure service delivery for diverse wholesale and colocation data center clients. This role coordinates and manages the teams responsible for providing technical, telecom, security, mechanical, HVAC, electrical, and plumbing (MEP) services and operations for Salute's diverse portfolio.
This position will work a hybrid pattern of some work from home and office work in Barcelona, Madrid and oversee some other European locations.
Requirements
Direct line manager responsible for site engineers working on sites within Europe.
Oversee and manage site teams to implement established processes and procedures across Europe.
Availability for escalations 24/7 on a rota basis.
Ensure accuracy and governance of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards.
Oversee and manage Change Management activity, to ensure accuracy of information and quality of supporting documentation.
Collect and report operating metrics for sites to track and monitor site performance and efficiency.
Coordinate major activities among sites and track major outstanding issues to resolution.
Manage relationships with customers, suppliers, and internal teams.
Manage multiple complex projects simultaneously.
Solve complex problems, discuss operations with clients, and relay needs to teams.
Interpret instructions furnished in written, oral, diagram or schedule form.
Create effective presentations and communicate with internal and external customers.
Demonstrate commitment to customer service for both coworkers and customers.
Ensure a consistent service across every site in line with company and contract requirements.
Any other duties as required by Salute.
Qualifications
A bachelor's degree (or equivalent) and a minimum of 5 years of related leadership experience, or 8 years of data center related experience in lieu of a bachelor's degree.
Experience leading teams in a fast-paced and ever-changing dynamic environment.
Ability to travel up to 50% to meet with teams and customers.
Advanced analytical and quantitative skills.
Excellent verbal and written communications skills to effectively respond to sensitive and complex issues.
Excellent attention to detail, strong organisational skills, and a willingness to accept new ideas and procedures.
Experience using Microsoft Office tools like Excel, PowerPoint, and Word to create presentations and reports.
Work well under pressure with a proactive approach.
Experience using data center change request software and ticketing systems.
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