JOB DESCRIPTION PROGRAMME OFFICER Main Duties and Responsibilities · Programme Management: Supporting the elaboration, coordination and organization of the programme
Developing the timetable of the programme for the entire academic year, taking into consideration the programme structure, professors' preferences and other stakeholders' availability (e.g. external speakers), and of course student experience
Updating the relevant programme documentation on a yearly basis
Managing face-to-face classes, including room reservations, and ensuring a positive professor and student experience
· Academic Trips & Events: Supporting the Deputy Director in the planning, organization, and execution of academic trips (large groups), including preparation, coordination with travel agencies, and accompanying the group during the trip
Planning and executing programme trips (large groups), including budgeting and coordination with travel agencies and students
Planning and executing programme events and ceremonies, including orientation and graduation
Organizing events, which includes contacting the suppliers and audiovisual equipment for the filming of the events, reserving and organizing the event room and ensure that it meets the legally required requirements, passing attendance sheet before event starts
· Professor and Course Support: Preparing the necessary materials for the delivery of classes, according to what is established by each professor
Supporting professors as needed during the design, production and delivery phases· Liaising with professors/speakers on all administrative aspects of courses, e.g. distribution of course material, timetables etc.
Supporting the management of the LMS platform and courses
· Student Support: Providing students with a positive and excellent experience and act as their first point of contact
Keeping track of students' class attendance
Supporting the Deputy Director's communications with students
Liaising with students on administrative aspects, e.g. timetables, rules and regulations, feedback, marks and grading
Organizing meeting with Class Reps (Delegates)
· Data and Compliance Management: Ensuring the accuracy and reliability of academic and student information records
Ensuring compliance with data protection regulations and access to information policies
Keeping track of all courses, professors, feedback, marks and grading and keep internal records of this information
· Incident Resolution and Continuous Improvement: Resolving incidents within the scope of responsibility, addressing both student and faculty concerns
Detecting and proposing continuous improvement actions to optimize work processes
· Collaboration and Meetings: Collaborating regularly the Academic and Deputy Directors
Collaborating daily with the other Programme Managers
Collaborating with other Programme Managers on other campuses for face-to-face exchange programmes
Supporting the Academic and Deputy Directors revising syllabi
Supporting the Academic and Deputy Directors with accreditations
Collaborating, when necessary, with other departments including: Student Services, Career Services, Finance, Admissions, Marketing
Participating in department meetings and interdepartmental meetings when required
Skills Strong IT skills (Excel, Word, PowerPoint, Google Suite)
Fluency in English and Spanish, other languages such as, French are welcome but not required.
Excellent verbal and communication skills
The ability to work independently and as part of a team
Knowledge of digital learning spaces such as Canvas, Moodle, Blackboard or any LMS platform is desirable
Able to use platforms such as Zoom and Google Hangouts
Comfortable with public visibility (e.g., events)
Willing to engage with social media activity (e.g., on LinkedIn)
Strong ability to work with teams locally and internationally
Experience and Education Degree level or equivalent
Experience in digital learning and coordination
Experience working in an international environment
Previous experience in learning and development or higher education desirable
Conditions Temporal position (maternity leave replacement). Possibility to continue depending on the internal needs and performance.
Estimated start date: Immediately
Position based in: Madrid
ejos: Haz un resumen del puesto, explica qué se necesita para triunfar en él y el lugar que ocupa en la empresa.