.About MoonPayHi, we're MoonPay. We're here to onboard the world to Web3.Why? Because we think Web3 is a unique and democratizing technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.What we doWe're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products - just take a look on Trustpilot.We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection.So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership.Locations SupportedLisbon, Madrid, Barcelona, Krakow, BucharestAbout the Opportunity ?In this role, you will be joining the Product Operations team. Our team works directly with product management, engineering, and policy teams on the company's top priority initiatives. Product Operations is responsible for building strong connections with user-facing teams (e.G. customer experience, partnership), ensuring a tight product feedback loop, and coordinating high quality launches. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.What you will do...* Drive top company priority product & policy launches, and global rollouts (in partnership with Product, Engineering, Operations, Legal, Compliance and others)* Own product launch readiness to ensure that user-facing teams are ready with the information and processes required to support new products & policies* Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world and create a feedback flywheel to drive continuous improvement.* Develop scalable processes & tools and share your thought leadership on how to run efficient launches at MoonPay* Identify and actively build connections with relevant subject matter experts across the company to surface insights, to get them excited about what your team is building, and to pave the way for smoother future rollouts* Build partnerships, design feedback loops, and create coordination points with regional go-to-market and product teamsAbout YouYou are a strategic thinker with a keen eye for detail and a strong desire to continuously improve both the product and customer experiences
