Req ID: 122464
Remote Position: Hybrid
Region: Europe
Country: Spain
State/Province: La Pobla De Vallbona
City: Valencia
General Overview:Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: Indirect
Summary:You will become part of a world-class team that is recognized as an Aerospace & Defense and Healthtech Center of Excellence for Celestica's Europe region.
Celestica Valencia delivers the most advanced design, engineering, and manufacturing expertise for multiple global customers, providing full support throughout the entire life-cycle of their products.
Our customer portfolio includes leaders in the healthtech, aerospace and defense, and industrial markets.
Detailed Description:Performs tasks such as, but not limited to, the following:
Works as a member of a team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule; develops action plans to correct out-of-plan conditions.With guidance from more experienced team members, manages customer account profitability; forecasting, planning, and monitoring efficiency and execution of strategies.Strong participation in pricing/bid preparation and the development and management of contract terms.Manages and monitors customer satisfaction day-to-day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).Communicates frequently with customers to help ensure satisfaction with the company and the products.Coordinates and hosts regular/as-needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.Receives and resolves customer issues and complaints.Monitors the impact on inventory of order changes.Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.Works with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances.Creates and coordinates New Product Introduction schedule and project plan.Knowledge/Skills/Competencies:In-depth knowledge of the Health Tech sector.In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, and SCM.In-depth knowledge of the business issues associated with manufacturing PCBAs and electromechanical assemblies.In-depth knowledge of product pricing, contracts, and contract negotiations.Thorough understanding of business risks and price makeup (Value add and Materials).Excellent customer contact, negotiation, and problem resolution skills.Good presentation, database management, and computer skills.Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.Excellence in cross-team collaboration skills.Very good command of written & spoken Spanish and English.This position requires a high energy level and a passion for excellence.Typical Experience:Degree in engineering or related fields.3+ years in Health Tech/Electronic Medical Devices Manufacturing.At least 3 years working experience in a manufacturing environment/industry.In-depth knowledge of Project Management methodology and tools (both waterfall and agile).Notes:Celestica is an equal opportunity employer.
All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status, or other characteristics protected by law).
COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world's best brands.
Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment, and Energy to deliver solutions for their most complex challenges.
As a leader in design, manufacturing, hardware platform, and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.
Headquartered in Toronto, with talented teams spanning 40+ locations.
#J-18808-Ljbffr