.General OverviewFunctional Area: OPS - OperationsCareer Stream: CPM - Customer Program ManagementRole: SpecialistSAP Short Name: SPEJob Title: Customer Program Management SpecialistJob Code: SPE-OPS-CPMJob Level: Band 08Profile-Holding: NDirect/Indirect Indicator: IndirectSummaryCelestica, the Global Electronic Manufacturing Services leader, is seeking a Healthtech Customer Project Management Specialist to manage the site customer accounts assigned for the HT segment. The successful candidate will act as the interface between the customer and the company for managing specific programs to achieve planned revenue and profits and Customer Satisfaction for the assigned site customer accounts. You will become part of a world-class team that is recognized as an Aerospace & Defense and Healthtech Center of Excellence for Celestica's Europe region. Celestica Valencia delivers the most advanced design, engineering, and manufacturing expertise for multiple global customers, providing full support throughout the entire life-cycle of their products. Our customer portfolio includes leaders in the healthtech, aerospace and defense, and industrial markets.Detailed DescriptionPerforms tasks such as, but not limited to, the following:Works as a member of a team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.With guidance from more experienced team members, manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.Strong participation in pricing/bid preparation and the development and management of contract terms.Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).Communicates frequently with customers to help ensure satisfaction with the company and the products.Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.Receives and resolves customer issues and complaints.Monitors the impact on inventory of order changes.Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.Creates and coordinates New Product Introduction schedule and project plan.In-depth knowledge of the Health Tech sector.In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.In-depth knowledge of the business issues associated with manufacturing PCBAs and electromechanical assemblies.In-depth knowledge of product pricing, contracts and contract negotiations
